Privacy Policy

Effective Date: August 2025
Business Name: NimblePRO
Owner: Nimrod Bahar
Website: https://www.nimble-pro.com
Contact: contact@nimble-pro.com

1. INFORMATION WE COLLECT

Personal Information You Provide

When you contact us or use our services, we collect:

Name and contact details (email, phone number)
Business information and project requirements
Communication preferences
Payment information (processed by secure third parties)

Automatic Information Collection

Our website automatically collects:

IP address and browser information
Pages visited and time spent on site
Device type and operating system
Referral sources and search terms

Cookies and Tracking Technologies

We use different types of cookies:

Essential Cookies: Required for website functionality (Wix CMS, FAQ systems)
Analytics Cookies: Help us understand website usage (Microsoft Clarity)
Marketing Cookies: Used for advertising and retargeting (Meta Pixel - requires consent)
Video Cookies: Enable YouTube video functionality (requires consent)

2. HOW WE USE YOUR INFORMATION

We process your personal information to:

Respond to inquiries and provide services
Deliver digital transformation solutions and training
Process payments and manage client relationships
Improve our website and service offerings
Send relevant updates about our services (with consent)
Comply with legal obligations

Legal Basis for Processing

Consent: Marketing communications and non-essential cookies
Contract Performance: Delivering requested services
Legitimate Interest: Website analytics and service improvement
Legal Compliance: Tax records and business obligations

3. INFORMATION SHARING

We share information only when necessary:

Consent: Marketing communications and non-essential cookies
Contract Performance: Delivering requested services
Legitimate Interest: Website analytics and service improvement
Legal Compliance: Tax records and business obligations

Service Providers

Wix: Website hosting and CMS functionality
Microsoft Clarity: Website analytics and user experience
Make.com: Automation workflows and integrations
Toonimo: Digital adoption platform implementation
Payment Processors: Secure payment handling

Third-Party Tools

We integrate these tools for service delivery:

Wix Studio for website development
AI tools (e.g, ChatGPT) for content and consultation
Toonimo for digital adoption training
Guidde for training materials
Various automation platforms

Legal Requirements

We may disclose information when required by:

Israeli law and Privacy Protection Law
Valid legal processes or government requests
Protection of rights, property, or safety

4. YOUR RIGHTS

Under Israeli Privacy Protection Law (Amendment 13)

You have the right to:

Access your personal information
Correct inaccurate information
Delete your personal information
Object to processing
Data portability
File complaints with the Privacy Protection Authority

Under GDPR (EU Visitors)

Additional rights include:

Right to be forgotten
Right to restrict processing
Right to object to automated decision making

Under CCPA (California Residents)

You have the right to:

Know what personal information we collect
Delete personal information
Opt out of sale (we do not sell information)
Non-discrimination for exercising rights

How to Exercise Rights

5. DATA SECURITY

We protect your information through:

Secure hosting on Wix platform
Encrypted data transmission
Limited access to personal information
Regular security assessments
Secure backup procedures

6. DATA RETENTION

We keep your information:

Client Data: For the duration of service plus 7 years (tax requirements)
Contact Inquiries: 3 years or until you request deletion
Website Analytics: 14 months (Microsoft Clarity default)
Marketing Communications: Until you unsubscribe

7. INTERNATIONAL TRANSFERS

Your information may be processed in:

Israel (our primary location)
United States (Wix, Microsoft services)
European Union (various service providers)

We ensure adequate protection through:

Standard contractual clauses
Adequacy decisions
Service provider privacy commitments

8. COOKIES MANAGEMENT

You can control cookies through:

Our cookie consent banner (Usercentrics)
Browser settings
Opt-out links for specific services

Cookie Categories:

Essential: Cannot be disabled (required for website function)
Analytics: Can be disabled (affects website improvement)
Marketing: Opt-in required (used for advertising)
Video: Opt-in required (enables YouTube videos)

9. CHILDREN'S PRIVACY

We do not knowingly collect information from children (under 18). If you believe we have collected such information, contact us immediately.

10. CHANGES TO POLICY

We update this policy as needed. Changes become effective when posted. We notify you of significant changes via:

Email (for active clients)
Website notice
Service announcements

11. CONTACT INFORMATION

Privacy Questions: Email: contact@nimble-pro.com Website: https://www.nimble-pro.com

Email (for active clients)
Website notice
Service announcements

Regulatory Authorities:

Data Protection Officer (when applicable): Same contact information

Israel: Privacy Protection Authority

12. COMPLIANCE INFORMATION

This policy complies with:

Israeli Privacy Protection Law (Amendment 13)
European General Data Protection Regulation (GDPR)

Last Updated: August 2025
Version: 2.0

For questions about this privacy policy or your data rights, contact us at contact@nimble-pro.com.